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**This position requires at least an INTERIM SECRET level security clearance to even be considered. If you do NOT possess at least that first requirement, PLEASE ...
First Coast Service Options, Inc. - Gainesville, FL US
Position Description: FCSO is an Equal Employment/Affirmative Action Employer Posting close date: June 1, 2012 Number of Openings: 2 The primary business of ...
Your IT skills are needed just about anywhere. But is it where you want to go? Imagine working for one of the nation's most respected companies. Making a strategic ...
Client Services Advocate, Tier II Responsibilities: Process and respond to client contacts and feedbacks in accordance with documented parameters and time frames. ...
The role of the Problem Manager is to deliver effective problem management for the bank s technology platform, resulting in the provision of stable and robust ...
Assistant IT Director Private healthcare practice is looking for an Assistant Director of IT. Works closely with the Director of IT, manage a staff of approx ...
iParametrics is a nationally recognized technical services company that provides a broad range of consulting services to government agencies and their prime ...
Seaking candidate familiar with Microsoft Visual Studio Test Edition s tools and can leverage them to create regression automation scripts for a frontend website. ...
Team Based, Value Driven Healthcare Job Title Database Integration Specialist Industries Healthcare Job Location(s) Jacksonville, FL Company Description Rise ...
Location: US-FL-Jacksonville-4901 Belfort Road Functional Area:Customer Service Department:Client Services/Customer Support Position Type:Full-Time Regular Education Desired:Bachelors Degree or equivalent Relocation Provided:No Experience Desired:At least 2 years Job Level:
Position Responsibilities
The primary objective of this role is to liaise with the Client and Professional Services teams (CS & PS) to provide internal technical administrative support. The role will also involve production client interaction relating to ticket logging, Hosting administrative tasks and bank connectivity requests. This position is s team, and is based in Jacksonville, Florida. . Proactively monitor Support Mailbox and promptly respond to incoming client support requests as applicable
. Promptly address FTP password requests for internal PS and CS staff
. Upon request from PS staff, retrieve files from FTP site(s) - either external or internal - such as reports that need to be upgraded, databases to be transferred etc.
. Assist with ongoing maintenance of internal PS and CS support virtual machines (VMs): o Load client databases on the VM's upon request o Restart VMs upon request o Maintain AG-Quantum site configuration files (i.e. 's) and logon credentials for the various databases o Update VM requests on SunGard Intranet to manage new VM requests or changes to existing VM's o Periodically review VM maintenance requirements and ensure they are as standardized as possible.
. Interact with clients to assist with Level 1 eTX support including: o Check bank connectivity o Occasionally contact banks for further troubleshooting
. Interact with clients to coordinate Hosting Level 1 administrative support including: o Logging incidents and change requests in AvantGard Service Desk o User admin functions (password resets, replacement keyfobs, etc.) o Standard hosted change control requests (e.g. deploy test report to prod, map new drives, etc.)
. Assist CS staff with preparation of formal client Incident and Corrective Action Plan reports for formal root cause analysis reporting
. Ongoing updating and maintaining of pre-seeded standardized databases . Assist with developing "pre-built" client databases post finalized client design sessions with newly implementing clients as directed by PS project managers
. Assist Enterprise Solutions team with maintaining custom report library
. Responsibility for maintaining PS/CS KnowHow site o Ensure client licenses are up to date o Technical and "How To" documentation o Project documentation o Internal training and client webinar material
. Assist with maintaining asset data and housekeeping in AvantGard's service desk systems, BMC Remedy and
. Assist with integration planning, testing and maintenance between service desk and development/product management systems
. Generate customized ad-hoc service desk reports as requested
. Maintain email distribution lists for general client communication
. Provide backup Managed Services support for clients engaging SunGard to perform their regular system monitoring and maintenance Position Requirements
. Excellent interpersonal and communication skills with internal and external customers
. Clear organizational and time management skills
. Good demonstrable technical skills particularly with system monitoring and maintenance
. Experienced analytical and troubleshooting skills, particularly using any scheduling, automation and/or file transfer tools
. Disciplined open ticket administration ensuring current status maintenance
. Experience with maintaining Virtual Machines
. Experience with BMC Remedy and/or strongly preferred
. Treasury / financial markets knowledge is preferred
. Working experience with AvantGard products is an advantage
. This position may be required to work shifts in U.S. West Coast business hours SunGard's solutions for corporate liquidity help businesses facilitate connectivity across the ecosystem of buyers, suppliers, banks, data providers and other stakeholders to increase visibility of cash, improve communication and response time, reduce risk and help drive maximum value from working capital. An end-to-end, collaborative financial management framework helps chief financial officers and treasurers bring together receivables, treasury and payments for a single view of cash and risk and optimize business processes for enhanced liquidity management.
